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User Accounts

Having issues with your Slush Pool account?

  • How can I delete my account?

    Once you decide to close your mining operation down there are two options: 1. You can leave your account as it is without signing into it or mining with it and it will be automatically deleted after o...

  • How can I remove the 2FA protection?

    Please note that losing your smartphone (and a backup of your secret key) means you will not be able to change your payout address. Two-factor authentication (2FA) cannot be deactivated without access...

  • How can I change my email address?

    If you have access to the original inbox, simply change it on your own on the Account tab in the Settings. To change your email address, enter the new address you wish to use and click the confirmatio...

  • How can I change my registered payout address (wallet)?

    If your payout address is not protected by the lock nor by 2FA, then you can change it by following the instructions below: Go to your Account Settings Go to Payouts tab Insert your new address Click ...

  • I can't log in. What's wrong?

    If you experience problems with the log-in then please be aware that your credentials (both password and username) are case sensitive. The most common mistake is to put an e-mail as a username, but th...

  • How to secure my account?

    To protect your account from various attacks, we highly recommend that you use the following security features: Two-factor authentication (2FA): after the initial setup, you will need to use the 2FA e...

  • How do I register at Slush Pool?

    Anonymity is one of the core values which we embraced deeply into our company philosophy. Therefore, we do not collect any personal data and our registration process is really simple. Just fill in the...

  • Why has my account been deleted?

    With regards to the pool‘s Terms and Conditions, we take necessary safety precautions and reserve the right to permanently delete any accounts that have been inactive for at least 12 months on our ser...