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User accounts

Having issues with your Slush Pool account?

  • Can I export my data?

    You can easily download the history of your payouts, rewards and even activities in standard CSV and JSON formats — comfortably readable by both humans and machines. To do so, visit one of the mention...

  • My account has been hacked. What should I do?

    Stop mining on your old account and start mining with a new account. The important thing is to change the passwords on both your Slush Pool and email accounts. Also, you should change your password fo...

  • Can I create a mining subaccount?

    No, currently it is not possible to setup mining subaccounts. You can, however, create multiple Slush Pool accounts, even using the same email address. The only disadvantage is that you have to logout...

  • How to share access to my account?

    To share the access to your account, go to Settings -> Access Profiles, create a new profile and set its password and specify its level of permission. Choose between granting full access or just read-...

  • I haven’t received an email from you. What should I do?

    We recommend that you check the spam folder/black list in your email account. There is also an option to resend the email in the settings (in the case of a confirmation email). If the problem persists...

  • Why is my account inactive?

    It means your account has not been activated. Please check your inbox and spam folder because you should have received an email which contains the activation link. If you have not received the activat...

  • I have forgotten my password/username. What should I do?

    Please reset your password here: https://slushpool.com/password-reset/ The username will be sent to your email address along with the password reset link....

  • Can I change my username?

    Changing the username is currently not allowed. You can, however, create a new account with a different username under the same e-mail address. It's possible to have multiple accounts registered with ...

  • Can my deleted account be restored?

    Unfortunately, we can not recover deleted accounts. In the case that your account was either deleted automatically or by your own action, please consider your unclaimed reward balance as a donation to...

  • I have locked my payout address. Can it be unlocked?

    As a security precaution, it is possible to lock your current payout address, so it cannot be changed by anyone who gains access to your pool account. However, once you lock your payout address, pleas...