User Accounts

Having issues with your Slush Pool account?

• Why is my account inactive?

  It means your account has not been activated. Please check your inbox and spam folder because you should have received an email which contains the activation link. If you have not received the activat...

• How can I reset my password?

  You can reset your password here: https://slushpool.com/accounts/password/reset/. Please enter your e-mail address and we will send you instructions for setting a new one....

• Can I change my user name?

  Changing the username is currently not allowed. You can however create a new account with different username under the same e-mail address. It's possible to have multiple accounts registered with the ...

• Can my deleted account be restored?

  Unfortunately we can not recover deleted accounts. In the case your account was either deleted automatically or by your own action please consider your unsent reward balance as a donation to service i...

• I have locked my payout address. Can it be unlocked?

  As a security precaution, it is possible to lock your current payout address, so it cannot be changed by anyone who gains access to your pool account. However once you lock your payout address please ...

• What does it mean to “lock payout address”?

  As a security precaution, it is possible to lock your current payout address, so it cannot be changed by anyone who gains access to your pool account. However once you lock your payout address please ...

• How can I delete my account?

  Once you decide to close your mining operation down there are two options. You can either leave your account as it is without signing into it or mining against it and it will be automatically deleted ...

• How can I remove the 2FA protection?

  Please note that losing your smartphone (and a backup of your secret key) means you will not be able to change your payout address. Two-factor authentication cannot be deactivated without access to yo...

• How can I set up the two-factor authentication (2FA)?

  We highly recommend to activate two factor authentication (2FA) to add an extra layer of security to your Slush Pool account. It can be done in the Settings > Security menu. After the initial setup, y...

• How can I change my registered email address?

  If you have access to original mailbox, simply change it on your own on the Account tab in the Settings. To change your email address, enter new address and click the confirmation link received on you...